Terms of Service.

By accessing or using tnaado.ca or our mobile applications, including The Dispatch (together, “the Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site.

TNAADO Inc. (“TNAADO”, “we”, “us” or “our”), a corporation organized under the laws of Ontario, Canada, publishes the Site. These Terms govern your use of the Site (“you” or “your”) and constitute a legally binding agreement.

Client services offered by the firm are contracted separately at service.tnaado.ca and are governed by their own agreements, not by these Terms.

TNAADO is a media and technology firm based in Toronto. The Site carries:

• The Dispatch, articles covering business and technology.
• The Show, filmed coverage of the operators and founders building the city.
• Apps, coverage of the software our sister company, TNAADO Labs Inc., ships.

Content on the Site is published for information. It may be revised, corrected or removed without notice.

Reading is always free on the Site and in our apps, and no account is required. Optional memberships (Supporter, Insider and Patron) are offered as auto-renewing subscriptions and are billed through one of two rails depending on where you subscribe:

3.1 In our apps — Apple In-App Purchase

• Memberships purchased inside The Dispatch app are billed through your Apple Account using Apple’s In-App Purchase. We do not receive or store your payment details.
• Each membership renews automatically for the same period (monthly) at the price shown in the app, unless cancelled at least 24 hours before the end of the current period.
• You can manage or cancel anytime in your Apple Account settings; deleting the app does not cancel a subscription.
• Billing, refunds and payment disputes for in-app purchases are handled by Apple under Apple’s terms; we are unable to issue App Store refunds directly. Refund requests can be made through Apple at reportaproblem.apple.com.

3.2 On tnaado.ca — Stripe

• Memberships purchased on this website at tnaado.ca/supporter are billed directly by us through Stripe, not Apple. Payments are handled securely by Stripe; we do not see or store your card details.
• Supporter and Insider renew automatically each month at the price shown at checkout. Patron renews at the recurring amount you choose at checkout.
• You can view, change or cancel a Stripe-billed membership anytime from your account at sub.tnaado.ca, which opens Stripe’s billing portal for payment method changes, cancellation and receipts. Cancelling stops future renewals; you keep the membership’s benefits (including ad-free, where applicable) until the end of the period already paid for.

3.3 Refunds (Stripe-billed memberships)

We do not provide prorated or partial-period refunds for a Stripe-billed membership you cancel or downgrade partway through a billing period, except where required by law. Your access continues, unchanged, through the end of the period you already paid for.

We will refund a Stripe-billed charge in full if it was made in error — for example, a duplicate charge, a charge after you had already cancelled, or an unauthorized charge. To request one, email [email protected] within 30 days of the charge, including the email address used at checkout. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

This rail is unrelated to Apple’s In-App Purchase billing above; refunds for an app-purchased membership are handled solely by Apple as described in Section 3.1, and refunds for a Stripe-billed membership are handled solely by us as described here.

A membership is tied to your TNAADO account and, once active, applies everywhere you sign in with that account, regardless of which rail you subscribed through.

Client services offered by the firm are contracted and billed separately at service.tnaado.ca, under their own agreements, not these Terms.

When using the Site, you agree to:

• Provide accurate information in anything you submit to us.
• Use the Site in compliance with all applicable laws and regulations.
• Refrain from scraping, harvesting or republishing our content at scale without written permission.
• Refrain from interfering with the operation or security of the Site.
• Refrain from misrepresenting an affiliation with TNAADO.

5.1 Our Content

The articles, video, images, code and design published on the Site belong to TNAADO or its licensors. You may read, link to and quote our work with attribution. Republication at scale or commercial reuse requires our written permission.

5.2 Your Submissions

You retain ownership of material you send us. By submitting it, you grant TNAADO a licence to review it and, where you offer it for publication or agree to publication, to use it in our coverage.

5.3 Marks

“TNAADO” and the TNAADO mark are trade names of TNAADO Inc. and may not be used without written permission.

5.4 Third-Party Materials

Third-party marks and materials referenced on the Site belong to their respective owners and are used for identification or under licence. You are responsible for holding the rights to any third-party material you submit to us.

Notes sent through the Site are read by the team and are not shared outside the firm, except with the providers who run our systems or where the law compels disclosure. If you are a source and need protection, say so in your first message. We take source protection seriously.

Unsolicited ideas and pitches are not confidential. We may already be working on something similar and receiving your material creates no obligation. TNAADO maintains commercially reasonable safeguards to protect what you send us; no system is impenetrable and TNAADO is not liable for unauthorized access arising from circumstances beyond our reasonable control.

7.1 Accuracy

We work to keep our reporting accurate and we correct material errors when we find them or when you point them out. We do not warrant that the Site or its content is error-free, complete or current.

7.2 No Advice

NOTHING ON THE SITE IS LEGAL, TAX, ACCOUNTING, FINANCIAL, OR INVESTMENT ADVICE. DECISIONS YOU MAKE ON THE BASIS OF OUR COVERAGE ARE YOURS.

To the maximum extent permitted by law, the Site and its content are provided “as is” and TNAADO disclaims all implied warranties, including those of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, TNAADO is not liable for any loss arising from your use of or reliance on, the Site or its content.

In no event shall TNAADO be liable for indirect, incidental, consequential, special, exemplary or punitive damages, including lost profits, lost revenue or lost data, even if advised of their possibility.

You may stop using the Site at any time.

We may suspend or restrict access to the Site or any part of it, at any time and without notice, including for abuse, unlawful conduct or interference with its operation.

Provisions that by their nature should survive, intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution, survive any termination of access.

You shall indemnify and hold harmless TNAADO and its directors, officers, employees and contractors from and against any claim, loss, damage or expense (including reasonable legal fees) arising from:

• Your use or misuse of the Site;
• Your breach of these Terms or any applicable law;
• Materials or content you submit to us; and
• Any infringement by you of a third party’s rights.

11.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

11.2 Forum

The parties attorn to the exclusive jurisdiction of the courts of Ontario sitting in the City of Toronto for any dispute arising out of or related to these Terms or your use of the Site.

11.3 Negotiation First

Before commencing any proceeding, the parties shall first attempt in good faith to resolve the dispute through direct negotiation between senior representatives.

TNAADO may update these Terms from time to time. Material changes will be communicated by notice on this page. Continued use of the Site after the effective date of an update constitutes acceptance of the modified Terms.

13.1 Entire Agreement

These Terms constitute the entire agreement between you and TNAADO regarding the Site and supersede all prior understandings on that subject.

13.2 Severability

If any provision is held unenforceable, the remaining provisions remain in full force and effect.

13.3 Assignment

You may not assign your rights or obligations under these Terms without TNAADO’s prior written consent. TNAADO may assign to an affiliate or successor in connection with a corporate reorganization.

13.4 Force Majeure

Neither party is liable for failure or delay in performance caused by circumstances beyond reasonable control, including acts of nature, war, pandemic, civil disturbance or governmental action.

13.5 Survival

The provisions concerning intellectual property, submissions, warranties and disclaimers, limitation of liability, indemnification, dispute resolution and these general provisions survive termination.

For questions about these Terms, please write to us at:

TNAADO Inc., Legal & Risk Affairs
1050 King Street West
Toronto, Ontario, Canada M6K 0C7
Email: [email protected]